Closing on: May 20, 2025
Job Category: Cloud Infrastructure & Support
Job Type: 3 - 6 months Internship
Job Location: Remote
Job Title: Cloud Support Engineering Intern
Level: Entry (Final-year students or recent graduates)
About the Internship
Join us as a Support Engineer Intern and get real-world experience solving technical problems in cloud and security environments. You’ll support day-to-day ticketing, learn how to use helpdesk tools, and get hands-on with Microsoft 365, Azure, Google Cloud, and security tools like Defender, Sophos, and ESET.
What You’ll Learn & Do
- Shadow support engineers to learn how tickets are handled.
- Assist in resolving simple Microsoft 365, email, and Access issues.
- Learn about endpoint security and cloud administration tools.
- Help document support cases and update knowledge bases.
- Understand how metrics like these matter in tech support:
- -First contact resolution
- Average response time
- CSAT & SLA performance
What You Bring
- Curiosity and a problem-solving mindset
- Basic IT troubleshooting skills
- Comfort with Windows, email, and productivity tools
- Willingness to learn and grow in a fast-paced tech team
Why Join Us
- Hands-on training with real-world tools and tickets
- Learn from experienced engineers and cloud professionals
- Earn certifications and grow your IT resume
- Potential for a full-time role after internship
How to apply: Send your CV to our email at [email protected] and fill out the form below. Apply before Tuesday, May 20th, 2025 by 6:00 PM.